In order to maintain a successful transaction between us and our clients, our refund policy is as stated;
What we sell here is a digital product (downloadable product). Immediately after your payment, a download button is set at your screen for you to download your ordered theme. Due to this fact, our company can not make a refund because there is no way for you to return what you have already downloaded.
On the other hand, We can refund on some given situation. These circumstances are as followed;
- When a downloaded plugin or theme is completely not usable. At most times, we try to fix the issue with the downloaded product but once the fix is not successful, we will automatically grant your refund request.
Our support team is available 24/7, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact us.
Note: we are not developers of the provided products, so our technical support capabilities are limited and sometimes can be directed to the owners of the product.
We do not change product functionality and do not fix developer bugs.